Frequently Asked Questions
Everything you need to know about your PreSonus audio gear and orders.
How can I track my order status?
Once your order ships, you will receive an email with a tracking number. You can also log into your PreSonus account to view your order history and real-time shipping updates.
What is your return policy for hardware and software?
Hardware products can be returned within 30 days of delivery if they are in original packaging. Please note that registered software and digital downloads are non-refundable.
Do PreSonus products come with a warranty?
Yes, most PreSonus hardware includes a one-year limited warranty covering defects in materials and workmanship from the date of original purchase.
Which payment methods do you accept?
We accept all major credit cards including Visa, Mastercard, American Express, and Discover, as well as digital payment options like PayPal and Apple Pay.
How do I access my bundled software after purchase?
After registering your hardware serial number in your MyPreSonus account, all included software titles like Studio One Artist will be available for download in your user portal.
Do you offer international shipping?
We currently ship to a wide range of countries. Shipping costs and delivery times vary by location and are calculated at checkout based on your local customs regulations.